Vive is a private clinic, and there are out-of-pocket fees associated with our services. Our current fee schedule can be found below.

Out-of-pocket costs may be reduced by claiming partial reimbursement through private health or medicare rebates (depending on your individual coverage). We are also able to accept self- and plan-managed NDIS participants, and clients covered under a NSW Workers Compensation or CTP Claim. DVA patients will require prior approval (requested by us after we receive your referral).

We’ve made the payment process as easy as possible. Our booking system securely stores your card details using Stripe, and following your appointment, payment is automatically processed for you - easy peasy. See “Are Your Details Up To Date” below for the link to add or change your card details.
For new patient assessments, the assessment package fee is split into three installments, processed after each of the three assessment sessions.
Our services are eligible for private health insurance rebates, depending on your policy. Relevant codes can be found in our schedule of fees below.
After you have attended your session and your payment has been processed, a receipt with all the details you need to submit a claim with your health fund will be emailed to you. Please reach out to us if you require any assistance.
Most of our services are eligible for Medicare rebates, for patients with a valid EPC/CDM referral from their GP. More information about Medicare claiming can be found below. Please note we require payment of the full consultation fee at the time of your appointment, and will then process your rebate on your behalf following your session. The rebates do not cover the full fee, and there is an out-of-pocket cost.
Unfortunately, current bulk billing rates do not adequately support the amount of time we invest in your care, and as a result we cannot routinely offer bulk billing. Private health insurance and Medicare rebates cannot both be claimed for the same appointment.
If you are experiencing exceptional financial hardship, you can request to be considered for bulk-billed/subsidized sessions through our Health Equity Initiative, however, this may involve a significant wait time and appointments will only be offered to patients on this list as they become available, based on a combination of clinical need and wait time.
We are able to provide NDIS-funded services for participants who are self-managed or plan-managed and have appropriate funding available in their plan. Unfortunately, we are unable to provide NDIS-funded services for participants that are agency-managed as we are not NDIA accredited.
For plan-managed participants, we require a signed service agreement, and invoices will be sent directly to the participant’s plan manager for payment.
Self-managed participants are responsible for payment of services at the time of the appointment (in the same manner as a private client), and will then submit their invoice for reimbursement from the NDIS.
We are able to accept referrals for patients covered under a current NSW Workers Compensation/CTP claim. We do require prior approval from your insurer.
Please note - where possible, we prefer that Work Cover / CTP patients are referred through the BOOST Pain Recovery Program. Referrals to the program can be made here.
We are able to accept DVA patients, however, we require prior approval for our services. We will submit the relevant request to DVA after we have received your referral.

Are your payment details up to date? Access our Stripe customer portal to securely save your payment details.

Schedule of Fees

We take pride in the quality of the care we deliver, which we achieve through extended consultation times that are two to three times the length of a standard physiotherapy consult, and through detailed correspondence with your GP and treating team. Our tiered fee structure reflects the time we invest in your care as well as the level of expertise of our clinicians.

Note: NDIS/Workers Compensation/CTP services are billed in line with their relevant fee schedules.

Installments/payment plans are available when purchasing assessment or pain program packages.

What is the difference between a Senior & Titled Physiotherapist?

Our tiered fee structure reflects the varying level of training & expertise in our team. All physiotherapists undergo a four year undergraduate physiotherapy degree (or Masters-level equivalent) before they are able to register with AHPRA and work as a physio. Senior physiotherapists have over five years of post-graduate experience and have developed high level skills and knowledge in their areas of clinical interest.

A titled physiotherapist is a “highly qualified physiotherapist with expert knowledge and skills” in a particular field of practice (e.g. pain, neurological, sports). The Australian Physiotherapy Association awards a title after a physiotherapist completes a rigorous process to demonstrate their experience and capability. Titled Pain Physiotherapists are trained to assess and manage complex and chronic pain conditions using a “whole of person” approach, and have completed a Masters-level degree in Pain Management in addition to their base physiotherapy degree.

Reports/Letters

We prefer to write any short reports/letters within your consultation, as it ensures that they can be written in a timely manner and any relevant details can be discussed with you. Any reports/letters completed within an appointment (or as part of your assessment package) are provided at no additional charge. Where a report/letter is requested by you outside of a scheduled appointment, or for longer reports, we will discuss your needs and the likely time required to complete your request, and report writing fees may apply.

Late Cancellation/Non-Attendance Fees

We ask that you please respect our time and give as much notice as possible should you need to cancel or reschedule an appointment, so that we are able to offer that appointment slot to someone else who may be on our waiting list. In cases of late cancellation (less than 24 hours notice) or non-attendance without notice, we reserve the right to charge a fee equivalent to the full appointment fee, or to count the missed appointment as a “redeemed” session from a pre-purchased package. We do understand that sometimes unforeseen circumstances arise that cannot be avoided, and may choose to waive our usual fee in some cases. A link to our full late cancellation/non-attendance policy can be found at the bottom of this page.

Your Guide to Accessing Medicare Rebates

Medicare rebates are only available for patients with a valid EPC/CDM referral from their doctor.

Unfortunately, current bulk billing rates do not adequately support the amount of time we invest in your care, and as a result we cannot routinely offer bulk billing, and in most cases require payment of the full consultation fee at the time of your appointment. A Medicare rebate is then claimed that will reimburse you for part of the appointment fee, leaving a smaller out-of-pocket cost. If you have reached your original or extended Medicare Safety Net, your rebate may cover more of the cost than usual (up to 80% of the fee in some cases).

Private health insurance and Medicare rebates cannot both be claimed for the same appointment. More information about EPC/CDM referrals, rebate amounts and eligibility can be found on the Medicare website here.

If you are experiencing exceptional financial hardship, you can apply to be considered for bulk-billed/subsidized sessions through our Health Equity Project, however, depending on demand this may involve a wait time and appointments will only be offered to patients on this list as they become available.